FAQ

Where and when do you deliver?
We deliver within Calgary, Alberta, every day. Pickup is not available. We will call you to confirm a convenient delivery time slot. Delivery is free on orders of $90 or more, and the fee for smaller orders is shown at checkout.

How far in advance do I need to order?
All our pastries are made to order. Cheesecakes and macaron boxes need at least two days' notice, and croquembouche needs four days. For weddings, celebrations and corporate events, please contact us as early as possible.

How should I store my order?
Macarons: keep refrigerated at +4°C to +6°C and enjoy within 4 days. Take them out of the fridge 30 minutes before serving for the best flavour and texture. Our macarons are previously frozen to keep them fresh without preservatives, so please do not refreeze them.
Basque cheesecake: keep refrigerated and enjoy within 48 hours of delivery.
Choux puffs: keep refrigerated at +4°C to +6°C. Shelf life is 72 hours.

Do your products contain allergens?
Yes. All products are made in a shared kitchen where nuts, gluten, dairy and eggs are handled, so we cannot guarantee that any item is free of allergens. Allergens are listed on each product page. Some flavours contain alcohol, which is also listed on the product page. If you or your guests have a serious allergy, please contact us before ordering.

Can I cancel or change my order?
Non-custom orders can be cancelled up to 5 business days before delivery and refunded as YBLN Pastry store credit. Custom orders are final once confirmed. Because our products are perishable, we do not accept returns or exchanges. Please see our Refund policy for details.

What if my order arrives damaged or incorrect?
Please email pastry@ybln.ca within 24 hours of delivery with a photo of the item. We will review each case and offer a replacement or refund.

Do you make custom orders or larger sizes?
Yes. Custom sizes and special orders are available on request. Contact us at pastry@ybln.ca or +1 368-995-9635 with your date and details.