Refund policy

CANCELLATIONS & REFUNDS

For non-custom orders, cancellations can be requested up to 5 business days before the scheduled delivery date. If eligible, we will cancel your order and issue the full amount as YBLN Pastry store credit, valid for a future order.

Custom orders, including custom cakes and specially prepared dessert orders, are final and cannot be cancelled or refunded once confirmed.

Orders cancelled less than 5 business days before the scheduled delivery date are non-refundable, as preparation and ingredients may already be committed.

Due to the perishable nature of our products, we do not accept returns or exchanges.

If your order arrives damaged or incorrect, please contact us at pastry@ybln.ca within 24 hours of delivery with a photo of the item. We will review each case individually and offer a replacement or refund at our discretion.